e/merge Africa

Benchmarking e-learning with the e-Learning Maturity Model (eMM).

10 – 14 August 2015

More and more institutions have eLearning programmes in place and many have had for quite a while. On the question on how to assess the maturity of eLearning programmes Antoinette Mukendwa from Polytechnic of Namibia  will lead this one week seminar on e-Learning maturity models in Higher Educational Institutions. The schedule for the week will be the following:

Monday 10 August: Presentation resources and discussion forum will be made available on e/merge Africa live site. Presentation resources and discussion forum will remain available until Friday 14 August.

Tuesday 11 August at 2 pm (South African time GMT+2): Antoinette Mukendwa will host an online live presentation via Adobe Connect giving participants a good opportunity to engage with the topic.

Friday 14 August: Official closing of this seminar. Presentation resources and online live session recording will remain available

The e-Learning Maturity (eMM) model is a powerful and sophisticated business process model which has been customised for use in benchmarking e-learning systems and processes. This seminar will assist you in considering how to use the eMM to assess and/or compare the capability of your institution/organisation to sustainably develop, deploy and support e-learning.
The eMM was conceptualised as a benchmarking framework to guide and support institutions collaborating or working individually on their e-learning capability (Marshall, 2012). The eMM does this by providing a clear picture of an institution’s strengths and weaknesses, combined with a pathway for improving capability. The eMM provides a mechanism for organisations to determine their own priorities, with sufficient flexibility to select technologies and pedagogies that are appropriate to learners, staff and stakeholder expectations (Marshall, 2010). A key aspect of the eMM is that it does not rank institutions, but rather acknowledges the reality that all institutions will have aspects of strength and weakness that can be learnt from and improved (Marshall, 2010).


Marshall, S. (2010). A quality framework for continuous improvement of e-learning: The e-learning Maturity Model. International Journal of e-learning and Distance Education, 24 (1), p. 143 -166.

Antoinette Mukendwa is Coordinator: Educational Technology at Polytechnic of Namibia


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This site is for the activities of the e/merge Africa online network. e/merge Africa is intended to promote sharing of good practices, informal and semi-formal professional development and the growth of research capacity among educational technology practitioners and researchers in African higher education. e/merge Africa is funded by the Ford Foundation and the Carnegie Corporation of New York.

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